Barriers to access for people with disabilities
If a person with a disability cannot enter, ride, read, sign or be heard, the problem is not the person. We bring access claims against the places and services that fail them.
We take claims against businesses, local governments and public services that are physically or digitally closed to people with disabilities, and claims for the refusal of a reasonable accommodation.
What counts
- An entrance, restroom or counter that cannot be used
- A bus, train or paratransit service that does not work for riders who need it
- A website, app or kiosk that does not work with assistive technology
- A hearing, form or notice that was not given in a way you could use
- A refusal to change a rule that a disability makes impossible to follow
Often, a letter is the beginning
Many access problems can be fixed without a courtroom. We write a letter that names the barrier exactly, ask for a date by which it will be changed, and offer to look at the repair. If no answer comes, we are ready to file.
How an access matter moves
- 01
Step 1: A visit or a test
We see the barrier or use the service ourselves, with you or with a consultant.
- 02
Step 2: A letter that names it
Which door, which form, which screen, and what law it falls short of.
- 03
Step 3: A date and a fix
We ask for specific changes by a specific time, and we check them.
- 04
Step 4: A complaint, if needed
In court or with the agency that enforces the law.
Describe the barrier
Every case turns on its own facts. We will tell you what we see, and what we do not.